Measure customer satisfaction and take action with Medallia
With social media growing ever more ubiquitous, achieving excellent customer service satisfaction-and generating buzz about that excellence-becomes increasingly important each day. Traditional marketing efforts are still crucial, of course, but if today's companies need a reason to improve customer satisfaction, look no further than the power of Twitter. In 140 characters, the highest-profile customers can reach more people than even the best traditional marketing campaigns-and for free.
Your goal is to increase the number of "wow" stories circulating about your business while decreasing the number of "ouch" stories. You can do this by learning how to measure customer satisfaction using Medallia, and by acting on that feedback to address areas where your company might need to improve customer satisfaction.
Medallia Supports Customer Service Satisfaction Initiatives
- Transparent. Collect feedback from multiple channels (email, web, phone, etc) and unify into a definitive picture of the customer
- Engaging. Simple, intuitive reporting ensures the entire organization, executive to frontline, understands feedback and how to take action to improve
- Performance. Patented technology loads reports and fires at-risk customer alerts in <1 second with 99.99% up-time
Get more information on how Medallia products can help you with Customer Service.